Frequently Asked Questions (FAQs)
General
Q: How can I contact customer service?
A: You can reach our customer service team via the "Contact Us" page or by emailing us at juststartgrinding@gmail.com. We aim to respond within 24-48 hours.
Q: Do you ship internationally?
A: No
Q: How do I know what size to order?
A: All sizes are true to size. If you're in between sizes, or not sure, we recommend ordering the larger size or ordering the smaller size depending on your needs.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 1 hour of placing them. After this window, we cannot guarantee any changes, as the order may already be processed.
Preorders
Q: What does it mean to preorder an item?
A: Preordering means that you are reserving an item before it is in stock and available for shipment. This ensures that you secure your desired item, especially if it's expected to be in high demand.
Q: When will I be charged for a preorder?
A: You will be charged at the time of placing the preorder. This confirms and secures your order for the item.
Q: When will my preorder ship?
A: The estimated shipping date for preordered items will be listed on the product page. Please note that this is an estimate and may be subject to change.
Q: Can I cancel my preorder?
A: Yes, preorders can be canceled anytime before they ship. To cancel, please contact our customer service.
Q: Can I order in-stock items with my preorder?
A: Yes, you can. However, note that in-stock items ordered with preordered items will ship together when the preordered items are available. If you want the in-stock items to ship immediately, please place a separate order.
Payments & Returns
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, American Express, Discover, Shop Pay, Google Pay, Amazon Pay, and Apple Pay.
Q: How do I return or exchange an item?
A: Please refer to our Return & Refund Policy for detailed information about returns and exchanges.
Q: How long does it take to process a refund?
A: Once we receive and inspect your returned item, please allow 5-7 business days for your refund to be processed and credited back to your original method of payment.